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Agenda

Get excited by our packed schedule of speakers, workshops, and fun.
Be sure to submit and vote on your favorite topics for Day 2’s UN-conference!

Wednesday, May 6th
8:15am – 9:00am Breakfast at SCF Office & Office Tour
9:00am – 10:00am Open Data Values & Strategies
10:00am – 10:45am Choose a Workshop
  • Workshop #1 – SCF for 311 Call Centers
  • Workshop #2 – Getting the most out of auto-assignment, canned messages and SLAs.
10:45am – 11:00am Morning Break
11:00am – 11:15am Partner Challenge! Activity sharing wins/facts of partners attending.
11:15am – 12:00pm Communication with Residents
  • Messaging Strategies
  • Reopening of Closed Issues
  • Anonymous Reporting
  • Opinionated Citizens
  • Moderations/Flagging
12:00pm – 1:15pm Lunch Break at SCF Office
1:15pm – 1:30pm SCF Trivia
1:30pm – 2:15pm Choose a Workshop
  • Workshop #1 – CRMv2 Final Training/Preview
  • Workshop #2 – Insight: What’s your data telling you?
2:15pm – 3:00pm Choose a Workshop
  • Workshop #1 – Use SCF for Internal Staff Issue Reporting/Tracking
  • Workshop #2 – Marketing, Promotions and Usage
3:00pm – 3:30pm Afternoon Break
3:30pm – 4:45pm Group Solve! Bring your current challenge or concern and work with peers to talk about solutions others have put in place, and brainstorm solutions.
6:00pm Social Event / Dinner
Thursday, May 7th
8:30am – 9:10am Breakfast at SCF Office & Relationship Building
9:00am – 10:45am Unconference – Suggest or vote for a topic
10:45am – 11:00am Morning Break
11:00am – 12:00pm Unconference – Suggest or vote for a topic
12:00pm – 1:15pm Lunch Break at SCF Office
1:15pm – 3:00pm Unconference – Suggest or vote for a topic
3:00pm – 3:30pm Afternoon Break
3:30pm – 5:00pm Unconference – Suggest or vote for a topic
5:30pm Social Event / Dinner